Hey guys I’m happy to see we’ve reached the end of our first section and I just want to talk a bit about the key point that you should take away and what you should focus on basically in the next days or so the next course.
So we touched on a lot of topics during the first section and as I said just going through them one by one we discuss about the most common causes of conflict.
What drives them and what are some of the reasons why they happen. And if you remember these were change. So whatever is basically a difference between what we expect to be and what is in reality competition whether it is for resources or attention for effect. We are all fighting for something. And sometimes these fights generate conflict.
One of the other reasons would be communication. So how we discuss things with people how we approach them how we deal with by years or contradictory ones even how we communicate what we thing how we communicate what we want. And basically our skill that makes us deliver information and actually receive.
One other point that we talked about was the affective and cognitive complex. So if we shift focus from the problem or we shift focus from the person it depends how we treat the issue the issues.
So if we look at the problem we’re a bit more detached and we can think more rationally but if we think about the person that we’re in conflict with then no we’re just trying to be a right we’re just trying to maybe even dominate the other person.
We also discussed about how to keep conflicts constructive and how we can what skills we should use or what we should take into account in order to kind of have the best outcome possible.
these were empathy. So trying to understand the other person’s point of view or how he views things how what he thinks about current issues or where he thinks about the problem to the issue. So as I said What is the problem what are we talking about. Is it. Let’s stick to the subject at hand not digress to words.
I don’t know. Things that happened in the past or mistakes that are personal and not let the professional or one more thing would be interest and vision towards the future. So what do we want to achieve. Is it better to lose the battle and win the war or should we win. Now what is it that we want. What are we looking for.
What is it that we want into the future to happen. Do we want to keep the relationship. Do you. Or maybe we just don’t care so then we can follow our objectives very aggressively.
Well that is again something that you should take into account and think about the next time that you’re going into a conflict or are dragged into so that the for this these key points and all see when the next one. But.Everybody I’m glad to see that we were at the last section. And of course the one about mediation process .
I just want to talk about what you should take away and what’s important to remember from this lecture. So we discussed a lot about what it means to be a mediator and what are the roles that you need to fill. We should also discuss a bit about the confusion that is around Mediation and Arbitration .
where mediation is supposed to help the parties involved generate the result then arbitration is where somebody imposes the solution. So again when people choose their own solution they’re much more likely to stick to it than actually do with rather than one imposed. Another thing that we need to take into account is when the mediator lacks credibility .
this actually happens when you can see when you’re proving that you’re not trustworthy or when you’re proving that you’re not impartial. These are very linked to one to another and we need to take them into account. You need to be trustworthy you need to speak openly and not have secret arrangements behind the other parties back.
You need to be impartial and not take sides not identify yourself with one of the stories and just kind of have emotional buy into because if that happens then the whole mediation process breaks down. Well I want to discuss also about the role of the media. So we discussed this more in detail during the course but you should remember these rules the facilitator which brings the people together which set the rules for this and helped them start the conversation.
The translator who is taking the sting out of expressions and who is basically reconstructing the information in no better way which can be more manageable or does not.
I don’t know what they think that as much. Also the clarifier which basically asks questions and tries to get to the root cause of the problem and find out exactly why the parties involved are in the situation where they are .also the catalyst which is kind of helping them generate They Viers kind of putting them on the right track and giving them the tools they need in order to reach a solution by themselves. That’s about it. So things are draining me .
I hope you’ve learned a lot of things. Thanks.Hello everybody I’m glad to see that we’re all here towards the end of the second section. And I just want to talk about what we should take away and what you should kind of focus on.
So we did talk about a lot of things there in this section and I just want to make sure that you take the best start of it and kind of have an overview about everything that we discussed. So we talk about how people tend to deal with conflict based on the importance of the person and based on the importance of the objective.
So we discussed about avoiding conflict about giving in and kind of making other people happy about just following your own point of view and just following and doing what you think is best for yourself what it means to kind of give and take and how you can collaborate with people in order to create a much better solution than initially consider.
We also discussed about what are the methods and the tools in order to better resolve conflict and in order to kind of deal with conflict constructively and how to control them. So you mention the US-CERT of communication.
This is when you’re taking responsibility about what you feel when you present fact the Spock feelings as a pit that feelings and opinions as opinions.
This is very important in order to make sure that your message gets across in the correct way and that the other person kind of understands your intentions and what’s going on in your mind.
Basically for one of the other things as you describe your observations explaining the impact that these are having on outline your expectations for the future. These are very important.
You have to be specific. You have to explain how this is affecting you and why you want it to change. It has to be in this point in time. It doesn’t have to be something like fear in the future or something that I maybe resented in the past. So thanks for joining me and I’ll see you in the next month.